General
Questions
How
old must I be to take the class?
How old must I be to babysit?
What is your refund policy?
How do students get their personalized certificate
and business kit?
How long does it take for the certificate
and kit to arrive once you finish the class?
Do I need a license to babysit? Where do
I get that?
Registration
My
registration codes don't work!
I am clicking on "Register"
and my registration number doesn't work?
I am clicking on "Start Class"
and my registration number doesn't work?
When I fill out the credit card information,
whose name should I use - mine or the student's?
On my browser, when I click START CLASS or
REGISTER the entry box says Username and Passcode. Where do
I fill in the Registration number and Verification Code I got
from your e-mail?
I paid, but I clicked past the page that
had my entry codes on it when I signed up. Then I didn't get
an e-mail back. What happened? What do I do next?
Help! I signed up and I didn't get a
passcode!
I checked out by mail order. When will
my passcodes come?
What credit cards do you accept?
Taking
the Class
How
do I take this class?
What is the order of the class?
How long does the class take?
Do I have to look at all the chapters in one
sitting?
How long are my passcodes good for?
What if students miss questions on the quizzes
and test?
What software does the class require for the
best experience?
Customer
Service
How
can I contact Customer Service?
Do you offer a special rate for Groups?
What is your mailing address?
Answers
How
old must I be to take the class? We have no age restriction
on taking our course. We recommend our class for 11-17 year
olds, and we've had students older who've enjoyed our course.
Students should read at a 5th-6th grade level.
How
old must I be to babysit? The legal age to babysit
is different in every state. Some states have no restrictions
at all, others are stricter. We've even seen variations from
county to county within states. Please ask your police department
or child protective services for the regulations in your area.
What
is your refund policy? Our course and product are guaranteed.
No fine print. No arguments. We mean exactly what we say. Your
satisfaction is GUARANTEED.
If you
are not completely satisfied with our Babysitting Course, our
Business Kit or our service for any reason, you may return your
course materials, Certificate and Kit and we will refund you
your full purchase price. If you have not yet completed the
class, simply call Customer Service at 800-710-7437,
and we will process your refund without delay.
How
do students get their personalized certificate and business
kit? After you've taken the test and passed it, our
program automatically alerts Customer Service to send a personalized
Babysitter's Certificate and Business Kit to the name and address
given upon class registration.
How
long does it take for the certificate and kit to arrive once
you finish the class? Once you complete the class,
it usually takes approximately 7 to 10 working days for your
kit to arrive. If it's been two weeks or more and your kit has
not arrived, contact Customer Service at 800-710-7437
so that we can make sure you get your materials.
Do
I need a license to babysit? Where do I get that? No
one in the United States, not even the Red Cross, offers a license
to Babysit. We all offer educational certificates. If you'd
like a great class in babysitting, we're here for you!
If you
are interested in getting your Child Care license to work in
or own a day care center, most states require a certain number
of hours of child care education. Our course qualifies for this
in many states. Here is an information page where you can get
more information on licensing, and what each state requires.
http://nrc.uchsc.edu/STATES/states.htm
My
registration codes don't work! Your registration number
should be five digits, and your verification code should be
eight letters, all in lower case. Click on the "REGISTER"
button, and enter them into the proper text boxes. DO NOT copy
and paste them from the email we sent you - it's possible that
you're copying a space or hidden character by accident and that
invalidates the registration information. Type them manually
into the text boxes.
When
you enter those correctly, you will be taken to a page where
you will enter the name of the student, and the student's mailing
address. After confirming that information, the student will
be registered. At that time, the Registration Number becomes
the User Name, and the Verification Code becomes the Password
for this account. These cannot be changed.
I
am clicking on "Register" and my registration number
doesn't work? If you cut and pasted the number from
the email we sent you, please close your web browsing program,
then re-launch it and go back to the front page, www.babysittingclass.com.
Click on "REGISTER" and type the number into the top
text box. Enter the Verification Code under that, and click
NEXT.
I
am clicking on "Start Class" and my registration number
doesn't work? You must register for the class before
you can begin classes. Please go to the "REGISTER"
button on any page of our site and click on it. Once you register,
your Registration number becomes your user name, and your Verification
Code becomes your password.
When
I fill out the credit card information, whose name should I
use? Mine or the student's? Please enter the name on
the credit card, and the billing address for the card. After
the class is paid for, registration information will be issued
that will allow the student to register using their own name
and mailing information.
On
my browser, when I click START CLASS or REGISTER the entry box
says Username and Passcode. Where do I fill in the Registration
number and Verification Code I got from your e-mail?
Please input your registration number where it says "Username".
Please input your verification code where it says "Password".
Unfortunately, these are standard on browsers and we have no
way of changing these boxes to match our system. We're sorry
for any confusion. Please note that this will not work until
you've clicked on REGISTER and entered your information.
I
paid, but I clicked past the page that had my entry codes on
it when I signed up. Then I didn't get an e-mail back. What
happened? What do I do next? If there's a typo in the
e-mail address you entered, your e-mail box is full, or our
email was stopped by a spam filter at your ISP, we won't be
able to send you a passcode. Please contact us here at Customer
Service via e-mail at customerservice@babysittingclass.com.
We ask for you to write us via e-mail so we'll have a correct
address for you. Give us your first and last name, and how you
signed up (credit or mail). We'll look up your record and re-send
you the information. You may also call us at our toll-free number,
800-710-7437.
Help!
I signed up and I didn't get a passcode! Usually the
problem is a typo in the email address that you entered, or
your email inbox is full so we can't send you your passcode,
or the email address has a parental control or spam filter on
it that doesn't allow mail from us. Please send an email to
customerservice@babysittingclass.com.
Include your phone number so we can contact you if we have a
question. You may also call us at our toll-free number,
800-710-7437.
I
checked out by mail order. When will my passcodes come?
If you check out by mail order, you should print out the "Invoice"
page and mail it to us with your payment, using a personal check
or money order. When we receive your order and payment, an email
will be sent with your passcodes. Please allow two weeks for
receipt of the order and processing. If more than two weeks
have passed and you have not received your passcodes, please
call Customer Service at 800-710-7437.
What
credit cards do you accept? We accept VISA, Mastercard,
Discover, and American Express. We DO NOT accept gift cards
of any kind.
How
do I take this class? This class is entirely online.
It all happens right here, on your computer. There are no books
to buy, no extras to order. Once you purchase the class, and
register, you can start right away. As long as you've got a
computer, and an internet connection, you can take this class
anywhere in the world.
What
is the order of the class? Please go through chapters
1-6 in order, beginning with Chapter 1, Planning Prevents Problems,
and ending with 6, Beyond Babysitting. Be sure to take the quizzes
and the Chapter Tests for each class in order. They're a fun
way to master the material. You must take and pass each Chapter
Test in order (Chapters 1-6) to take the Final Test.
How
long does the class take? The average student should
be able to do each chapter in about one hour. There are six
chapters, so it takes about six hours total.
Do
I have to look at all the chapters in one sitting?
No, students can leave each chapter and come back to it whenever
their schedule allows. You can go as slow or as fast as you
like.
How
long are my passcodes good for? Your passcodes are
good for one year from the day that you register. To renew the
passcodes, you must purchase a new class.
What
if students miss questions on the quizzes and test? Our
quizzes and Chapter Tests are stress free because if a student
misses a question, they get immediate feedback about what to
study. Our instructor is also available by telephone M-F from
1-5 PST to help students who have any questions about the material
. Students have one year from registration to review each topic
and take our tests as many times as they need to pass. There
is no charge for the re-testing.
What
software does the class require for the best experience?
This class was developed on and optimized for Internet Explorer
5.0 or higher. It will also run well in Internet Explorer 6.0
or above. Firefox 3.0 or above will function properly as long
as Javascript is enabled. The class will run in Safari, although
some quizzes may not function fully. In that case, simply make
sure the student knows the material and skip the quiz. Quizzes
are not scored, and are not part of the grade for the class.
How
can I contact Customer Service? You have three options
to contact Customer Service -
